How Focusing on Consistency Improves this BK's Franchisee's Operations

Restaurant operations and training teams work tirelessly towards the same goal - providing customers with a consistently positive experience across all of their units. This consistently positive experience is what helps build brand loyalty but can only be achieved when operations and training routines are properly executed by well-coached employees.

To maintain the highest level of consistency across their stores, Al Hurtado, HR Director, and Eric Tejada, Regional Manager, for Burger King’s Barnett Group, track and coach area and store managers through their store evaluation forms. By seeing where each store and/or employee is struggling, Burger King franchisees can tailor training programs to better meet their specific goals.

Tune into this on-demand webinar to learn how a Burger King franchisee improved operational consistency while reducing training costs by:

• Creating specific routines for employees tailored to their role, level of training, and recent store specific issues.
• Using results from these routines to coach employees and improve future store & employee performance.
• Introducing digital tools to streamline routine creation and deployment in addition to providing reporting and insights to further help routine revision